Deposit protection
Your deposit, registered and checkable from day one
Every deposit taken on a tenancy arranged through this platform is registered with a government-approved scheme within the legal deadline — here's what that means and how to check it yourself.
UK law requires any deposit taken on an assured shorthold tenancy to be placed in a government-approved protection scheme within 30 days of receipt. That's not a courtesy — it's a legal obligation on the landlord or agent, and it exists specifically so a deposit can't just be withheld at the end of a tenancy without a proper process.
We treat this as a baseline, not an afterthought: every deposit collected through a tenancy on this platform is registered on time, and you're given the scheme name and certificate reference so you can verify it independently rather than taking our word for it.
Registered within 30 days
Every deposit placed in an approved scheme inside the legal deadline, not left until a dispute forces the issue.
Certificate provided
You receive the scheme name and certificate reference directly, not just a verbal assurance.
Independently checkable
Verify your deposit's protection status directly with the scheme, using the reference we give you.
Clear deduction process
Any proposed deduction at check-out is itemised against the original inventory, not a flat administrative charge.
Dispute support
If a deduction is contested, we support the evidence submission through the scheme's official adjudication process.
Prompt return
Uncontested deposits are returned promptly at the end of a tenancy, not held pending unrelated paperwork.