Privacy policy

We collect information you provide directly — your name, email, phone number and message content when you submit an enquiry, register an account, or request a valuation. We also collect basic technical information automatically, such as your IP address and browser type, to keep the site secure and working correctly.

If you register as a landlord or agent, we collect additional details needed to list and manage properties, including property addresses and, where relevant, payment details for rent processing.

We use your information to respond to enquiries, connect you with the relevant landlord or agent, process tenancy or management applications, send alerts for saved searches you've set up, and meet our legal and regulatory obligations as a lettings business.

We don't sell your personal information to third parties. Where information is shared with a managing agent or landlord, it's shared only to the extent needed to progress your enquiry or application.

We process your data under a mix of legal bases depending on context: consent (for marketing communications and non-essential cookies), contract (to provide services you've requested), and legitimate interest (for basic site security and fraud prevention).

Enquiry and account data is retained for as long as your account is active, plus a reasonable period afterward to meet legal and accounting obligations. You can request deletion at any time, subject to any records we're legally required to retain.

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections, request deletion, object to certain processing, and request a copy of your data in a portable format. Contact us through the details below to exercise any of these rights.

We use third-party providers for functions including email delivery, payment processing and mapping. These providers only receive the information necessary to perform their function and are bound by their own data protection obligations.

For any privacy-related question or request, use the contact page or write to our data protection contact directly — details are available on request.